FASTSIGNS®, the premier sign, graphics, and visual communications franchise, has just received the prestigious Franchise Customer Experience Certification. This honor highlights FASTSIGNS’ unwavering commitment to both franchisees and customers, as it continues to set benchmarks for excellence in franchising. The award is a recognition of the company’s focus on delivering top-notch franchisee and consumer experiences.
What Is the Franchise Customer Experience Certification?
The Franchise Customer Experience Certification, offered by the Franchise Customer Experience Institute, is awarded only to franchised brands that demonstrate superior business practices. These practices are designed to significantly enhance franchise profitability through exceptional franchisee support and unmatched consumer experiences.
FASTSIGNS stood out in the evaluation, undergoing a rigorous process that included an independent review of 32 key practices. This also involved in-depth interviews with franchisees and customers, along with detailed analysis of third-party data to confirm their franchise operations’ excellence.
How FASTSIGNS Maintains Leadership in the Industry
“FASTSIGNS has always been an industry trailblazer,” noted Mark Jameson, the Chief Development Officer at Propelled Brands, the multi-brand platform that owns FASTSIGNS. He emphasized that this certification reinforces the brand’s reputation for delivering first-class services to both customers and franchisees. According to Jameson, the Franchise Customer Experience Certification offers a wealth of tools and data that will allow their network of franchisees to continue excelling in their businesses.
What Does This Certification Mean for Franchisees?
This recognition doesn’t just provide bragging rights for FASTSIGNS; it gives the brand access to extensive resources from the Franchise Customer Experience Institute. These include hundreds of research materials and tools designed to improve franchisee profitability and further enhance customer satisfaction. This support will be crucial as FASTSIGNS continues its strategic expansion plans, including the growth of its co-brand and conversion programs, which offer independent businesses access to FASTSIGNS’ valuable resources.
The Franchisee Experience at FASTSIGNS
Mike Godby, a franchisee at FASTSIGNS of Casselberry/Winter Park, shared his thoughts on what makes owning a FASTSIGNS franchise so rewarding. “I love helping other businesses and creating a fantastic workplace for my team,” Godby said. His franchise boasts high levels of customer satisfaction and employee retention, which are his biggest points of pride. According to Godby, FASTSIGNS’ stellar reputation, franchise support, and strong marketing efforts made the decision to join the brand an easy one.
Why FASTSIGNS Continues to Attract Entrepreneurs
FASTSIGNS continues to be a highly attractive option for entrepreneurs, thanks to its robust franchise support system and proven business model. With a total investment ranging from $248,083 to $344,624, including a $49,750 franchise fee, the business offers a solid opportunity for those seeking to enter the visual communications industry. The company looks for candidates with a net worth of $300,000, with $80,000 in liquid assets.
Moreover, veterans and first responders are eligible for a special incentive through VetFran—a 50% reduction on the franchise fee, amounting to a savings of $24,875. This initiative demonstrates FASTSIGNS’ dedication to giving back to those who have served their country and communities.

How FASTSIGNS Dominates the Franchise Industry
FASTSIGNS’ track record speaks for itself. As a leader in the signage and visual solutions industry, the brand has nearly 40 years of experience in helping businesses bring their visions to life. This wealth of experience, combined with a strong network of franchisees, has positioned FASTSIGNS as the largest service-oriented business within the Propelled Brands portfolio.
The brand operates over 770 independently owned and operated centers in the United States, Puerto Rico, the United Kingdom, Canada, Chile, Grand Cayman, Malta, the Dominican Republic, and Australia (under the SIGNWAVE® brand).
Awards and Recognition: A Hallmark of FASTSIGNS’ Success
FASTSIGNS has garnered numerous awards and accolades over the years, with consistent recognition for franchisee satisfaction. Notably, the brand has been ranked #1 in its category on Entrepreneur’s Franchise 500® List for eight consecutive years, and was named a 2024 Best-in-Category Franchise by Franchise Business Review for the sixth year in a row. These achievements further cement the brand’s authority and trust in the franchising world.
FAQs About FASTSIGNS Franchise Opportunity
1. What is the total investment to open a FASTSIGNS franchise?
The total investment ranges from $248,083 to $344,624, with a franchise fee of $49,750.
2. What financial requirements are needed to become a franchisee?
FASTSIGNS requires potential franchisees to have a net worth of $300,000, with at least $80,000 in liquid capital.
3. Does FASTSIGNS offer any incentives for veterans?
Yes, through the VetFran program, veterans and first responders receive a 50% discount on the franchise fee, saving them $24,875.
4. How does FASTSIGNS support franchisee profitability?
FASTSIGNS provides a comprehensive support system, including access to a wealth of resources, marketing tools, and ongoing training, ensuring franchisees have the tools they need to succeed.
5. What territories does FASTSIGNS operate in?
FASTSIGNS operates in over 770 locations across the United States, Puerto Rico, Canada, the United Kingdom, Chile, the Dominican Republic, Grand Cayman, Malta, and Australia.
6. What makes FASTSIGNS stand out from other signage franchises?
FASTSIGNS is recognized for its exceptional franchisee support, high customer satisfaction, and the availability of co-brand and conversion programs that allow independent businesses to leverage FASTSIGNS’ extensive resources.
Conclusion: A Brand Built on Excellence
FASTSIGNS’ receipt of the Franchise Customer Experience Certification is a testament to its ongoing commitment to improving franchisee profitability and delivering exceptional customer experiences. With a robust support system, innovative programs, and a growing global presence, FASTSIGNS continues to set the bar high for the signage and visual communications industry. Entrepreneurs looking for a franchise with a proven track record, comprehensive support, and strong growth potential would be wise to consider joining the FASTSIGNS family.