franchisemarket Empowering Your Franchise Journey
The word “neighborly” means friendly and helpful—qualities that Neighborly, the world’s largest home services company, proudly embodies. Dedicated to enhancing lives through dependable home services, Neighborly has become a go-to for homeowners seeking everything from plumbing and electrical work to landscaping and home maintenance. The company ensures a positive customer experience from the first call to the last service, a standard that sets it apart in the home services industry. (Mike Davis)
Founded in Waco, Texas, in 1981, Neighborly began as the Dwyer Group and rebranded in 2018 to better reflect its commitment to community enrichment. Over time, it has grown into a global franchising powerhouse, serving over 10 million customers across six countries through more than 30 home service brands. This remarkable growth has been bolstered by strategic expansions and its acquisition by global investment firm KKR in 2021, which has further propelled Neighborly’s influence and innovation.
A New Chapter with CEO Mike Davis
Mike Davis recently took over as Neighborly’s CEO, succeeding the late Mike Bidwell, who led the company as president and CEO for nearly a decade. Bidwell’s tenure left a lasting legacy, guiding Neighborly through significant growth and establishing a culture rooted in respect, integrity, and a focus on customer service. Davis now steps in to build on this strong foundation, bringing a fresh perspective and a commitment to innovation.
Davis was drawn to Neighborly for many reasons, including its diverse portfolio of 30 brands. “With such a range of expertise under one company, we have a wealth of knowledge and experience to draw from,” he explains. Davis also values the partnership with KKR, Neighborly’s primary shareholder, stating that KKR’s growth-focused support has been instrumental in driving innovation and operational excellence across the brand network.
A New Leader Focused on Integrity, Service, and Innovation Continues Neighborly’s Legacy of Success
Davis’s vision extends beyond growth; he’s passionate about enhancing customer experiences across Neighborly’s brands. “Making homes better directly improves people’s lives,” he says, expressing excitement about contributing to the comfort and functionality of customers’ homes. “There’s something incredibly rewarding about knowing our work impacts someone’s everyday life, where memories are made.”
Davis’s leadership style is rooted in authenticity and building trust. “You grow companies by growing believers,” he says, emphasizing the importance of being genuine, accessible, and empathetic. With a focus on both the practical and personal aspects of home improvement, Davis is well-prepared to steer Neighborly into a promising new chapter.
